Davina Omar

Davina Omar is the Information Specialist for the Faculty of Computing, Information Systems and Mathematics at Kingston University.  Davina is also the Secretary of the PPRG (Special Interest group of CILIP) and the Secretary for the ASLIB Engineering and Technology group.

Maltesers mean answers – a sweeter service for students based on user feedback
Libraries across all sectors are increasingly realising the importance of collecting evidence of the use, effectiveness and suitability of their services and resources. This session will be a case study looking at how data collected over 5 years from an annual survey has been used to adapt a service. Areas examined will include how the survey has been used to monitor existing areas, adapt to new environments/circumstances and the session will trace how changes in learning, teaching and the external environment are reflected in changing student expectations. The session will also cover the challenges in meeting the requirements of “micro-communities” amongst the student population.